Privacy
Policy.

1 Introduction and principles

The following is a legal software licence agreement between you, the end user of the software, and Hangzhou Vision Insight Technology Co., Ltd. (referred to below as “we”). Please read this licence agreement carefully before using the relevant software and its related services. Installing or using the software or services on a computer or other hardware device indicates that you have read this licence agreement and agree to its terms, the terms of service and this privacy policy.

We know how important personal information is to you and we will do our best to protect it. We are committed to maintaining your trust by following these principles: consistency of rights and responsibilities, clarity of purpose, choice and consent, minimal use, security assurance, subject participation, and openness and transparency. We also undertake to apply security measures that meet mature industry standards to protect your personal information.

This policy is the basic legal document covering your use of our products and/or services. Please read it carefully and make sure you fully understand it before using the service, so that you can make appropriate choices. If we update this policy (and we will prompt you about changes in good time), your continued use of our products and/or services means that you agree to the content of this policy, including the updated version, and agree that we may collect, use, preserve, disclose and transfer your relevant information in line with it.

2 Licence authorisation

This licence allows you to use a copy of the software contained in this package or product on a single personal computer or hardware device. For each software licence, the program may be used at any given time on only one personal computer or hardware device. This licence does not allow you to use the software on any hardware device or personal computer that is not owned or controlled by you, and you may not distribute the software over a network or make it available for simultaneous use by multiple devices over a network. If the program is to be installed on a network server purely for distribution to other computers, a special licence for this software is required.

You may not modify, translate, reverse assemble, decompile, disassemble or otherwise attempt to (i) defeat, avoid, bypass, remove, disable or otherwise circumvent any software protection mechanism in the software, including but not limited to mechanisms that restrict or control its functionality, or (ii) derive the source code, or the underlying ideas, algorithms, structure or organisation, from the software, except where such activities cannot be prohibited under applicable law. You may not use the software for any purpose that is unlawful under the applicable law of the area in which you use it.

3 The use of content

This software is intended for use with properly licensed media only. You may not use it for any purpose that infringes the copyright, trademark, patent, trade secret, publicity or any other rights of a third party. It is your responsibility to ensure that any content or material created, copied, downloaded, compressed, recorded, replayed, published and/or distributed through the software—including but not limited to text, photographs, sound and video recordings—does not infringe those rights, or is licensed by the owner of those rights.

You may not attempt to use, or use, the software together with any device, program or service in order to circumvent technical measures that control access to, or rights in, any content file or other work protected by copyright law.

4 Distribution of content

You may use this software only for your own personal, non-commercial purposes. You may not provide it in any way, or use it as part of any commercial service or application. If you are interested in any other use, please contact us.

Copies of content files—including but not limited to songs and other audio recordings—that are downloaded or reproduced using this software and protected by the copyright law or related laws of any jurisdiction are for your own personal use only. They may not be distributed to third parties or performed outside your normal circle of family and social acquaintances.

5 Registration and privacy

This part of the policy covers the following questions:

• How do we collect and use your personal information?
• How do we use, protect and preserve your personal information?
• How do we share your personal information?
• What are your rights?
• How do we handle the personal information of minors?

Software registration, purchase and/or activation may require you to provide personally identifying information. We do not share or sell that information with any third party unless: (i) you have agreed in advance to the disclosure; (ii) we need to disclose it in order to provide the product or service you have requested; or (iii) we disclose it in order to meet a legal obligation.

6 Information we collect and use

What counts as personal information

Personal information means any information, recorded electronically or otherwise, that can identify a particular natural person, or reflect the activities of a particular natural person, on its own or in combination with other information. The personal information covered by this policy includes:

• Basic information: name, date of birth, gender, address, telephone number and email address.
• Identity information: identity card, officer’s card, passport, driving licence and other relevant identity documents.
• Location information relating to the individual.
• Network identity information: system account, IP address, email address, user name, nickname in the app, and the passwords and security questions associated with them.
• Internet records: browser data, search history, software usage records and click records.
• Device information: internet service provider, terminal manufacturer, hardware type and model, device MAC address, operating system type, unique device identifiers for the installed software list (such as IMEI, Android ID, IDFA, advertising ID, OPENUDID, GUID or UDID), SIM card IMSI, session start and stop times, language setting, time zone, network status (for example Wi-Fi), and hard disk, CPU and battery usage.
• Video content that contains personal information.
• Other information: timestamps, application identifiers, application versions, distribution channels, phone and mobile numbers, web browsing records and precise positioning information.

Sensitive personal information means personal information that, once leaked or altered, could negatively affect the individual concerned—for example damage to reputation, physical or mental health, or discriminatory treatment. In this policy it includes identity information (identity card, officer’s card, passport, driving licence, household registration book), network identity information (system account, IP address, email address, user name, app nickname, and associated passwords and security questions), the other information listed above, related identity documents, and video content containing sensitive personal information.

Core and additional features

Our products and/or services include core functions such as cloud service purchasing and the service infrastructure behind them—for example live video preview and device operation and control. We may collect, store and use certain information about you in order to deliver these functions. If you do not provide it, you will not be able to use the products and/or services we offer.

Our products and/or services also include additional features, such as cloud storage, AI labs, message alerts, device unbinding and network diagnostics. If you use these, we collect personal information based on the specific features you choose. If you do not provide that information, you can still purchase cloud services and use the basic service-based features of the product, but the corresponding additional features will be unavailable.

What we collect, and why

While you use our products and/or services, we collect information you actively provide, and information generated by your use, in order to deliver and improve the services and keep your account secure:

1. Account registration. We collect your user name, password, email address and mobile number. Mobile numbers are collected to meet the requirements of applicable laws and regulations. If you sign in through another method, we will request your personal information from the third party concerned, and we may still ask you directly for information that the third party cannot provide. If you decline to provide it, you may not be able to use our products and/or services properly.
2. Search. When you search for video or other information, we collect your search terms so that you do not have to re-enter them and so we can show related information. Search keywords alone do not identify you and are not treated as your personal information; we may use them for any purpose. Only where search keywords are combined with your other information in a way that identifies you will they be treated—for the duration of that combination—as personal information and protected under this policy.
3. Device binding and cloud storage. To use the cloud service you need to bind your camera or other product, so we collect the product serial number and verification code. This is the unique basic information of the product and is required in order to bind it and provide services such as live preview, video storage and value-added features. Where you use cloud storage, your videos are held on our servers in encrypted form.
4. Orders and purchases. When you buy products or services we collect your order information, including the order number, the service purchased, the amount paid and the payment method. We use this to complete transactions, settle payments, answer order queries, provide customer service and after-sales support, and identify abnormal transactions in order to protect your payment security.
5. Payment. You can pay through a co-operating third-party payment institution (including Alipay, WeChat Pay, credit card, PayPal and other payment channels). The payment function itself does not collect your personal information for us, but we need to share your order number and transaction amount with the payment institution to confirm your payment instruction and complete the payment.
6. Message alerts. When you switch on message reminders, we collect the timestamps of the images captured by your camera in order to push notifications to you. You can turn this off in the settings.
7. Product unbinding. If you apply to unbind a product we collect your identity document and other information, so that we can check whether you are the legitimate current user of the product and decide whether to accept the request. Without this information we cannot provide the unbinding service.
8. Customer service and after-sales. These functions use your account information, order information and bound product information. To keep your account safe, our customer service team uses your account information to verify your identity. Where your request relates to an order, we look up the order; where it relates to a bound product, we look up that product. You may also provide other details during the conversation, for example when you ask us to change a contact name or telephone number.
9. Suppliers. To optimise our products and serve you better, we may share your personal information with suppliers that provide services to us.
10. Third-party services. We may use online third-party services. Where you use these features, we will not disclose your personal information to the third-party provider without your permission.
11. Anything beyond the above. If we need personal information for a scenario not described here, we will ask for your express consent again, after fully explaining the scenario and the content and scope of the information involved.
12. Operational security. To keep the software and services running safely we collect device and software information, the version used by your mobile device, hardware model, device brand and model, device identifiers (Android ID, IDFA, OPENUDID, IDFV), operating system version, network operator information, IP address, and operation and usage logs in the background. This is used to diagnose system problems, optimise the product experience, locate faults, carry out data analysis and keep the software operating normally.

7 Rules for using your information

1. We use the personal information we collect in line with this policy and for the purpose of delivering the functions of our products and/or services. We may send you commercial electronic messages (including SMS and email) with relevant product or service information. If you do not want to receive them, you can opt out using the unsubscribe function in the message.
2. All personal information you provide while using our products and/or services remains authorised for continued use throughout your use of them, unless you delete the software or refuse collection through your account settings or system settings. When you close your account we stop using your personal information and delete it after six months.
3. We compile statistics on how our products and/or services are used and may share those statistics with the public or with third parties to show overall usage trends. Such statistics contain no identifying information.
4. When we display your personal information we desensitise it—through content replacement and anonymisation—to protect its security.
5. To optimise our products and serve you better, we share personal data with our suppliers. For example, companies engaged to provide data analysis services may need to collect and access personal data for statistical and analytical purposes. In those cases the provider must comply with our data privacy and security requirements.
6. If we want to use your personal information for a purpose not specified in this policy, or for a new purpose based on information collected for a specific purpose, we will ask for your consent in advance by way of a voluntary confirmation.

8 Where consent is not required

Please note that, as permitted by law, we do not need your separate authorisation to collect and use personal information in the following circumstances:

1. Where it is directly related to national security or national defence.
2. Where it is directly related to public safety, public health or a major public interest.
3. Where it is directly related to a criminal investigation, prosecution, trial or the execution of a judgment.
4. Where it is necessary to safeguard the vital lawful rights and interests—such as life or property—of the individual concerned or of another person, and consent cannot reasonably be obtained.
5. Where the personal information has been made public by the individual concerned.
6. Where the personal information is collected from lawfully disclosed sources, such as lawful news reports or government information disclosures.
7. Where it is necessary to perform a contract at your request.
8. Where it is necessary to maintain the safe and stable operation of the products and/or services provided, for example detecting and resolving faults.
9. In other circumstances provided for by laws and regulations.

9 Cookies and similar technologies

Cookies

A cookie is a mechanism that allows a website or client to store and retrieve information on the server side or through a script. When you use a product or service we place one or more small data files called cookies on your computer or mobile device. The cookies assigned to you are unique and can only be read by the web servers in the domain that issued them. A cookie usually contains an identifier, the site name, and a set of numbers and characters.

We use cookie technology to simplify sign-in, remember your browsing preferences and other data, tailor content to your preferences, help optimise the selection and interaction of advertising, help determine your sign-in status, and support account or data security.

We undertake that research into cookie information will only be used to improve service and product quality and to optimise the user experience. We will not use cookies for any purpose beyond those described in this policy. You can manage or delete cookies according to your preferences; for details see AboutCookies.org. You can clear all cookies saved on your computer, and although most browsers accept cookies automatically, you can usually change your browser settings to refuse them. You can also clear all cookies stored in the software. If you do, you may need to change your user settings each time you visit a site or use the software, previously recorded information will be deleted, and this may have some impact on the security of the services you use.

Web beacons and pixel tags

Besides cookies we use web beacons, pixel tags and similar technologies on the website. For example, an email we send you may contain a click-through URL linking to content on our site. If you click that link, we track the click to help us understand your product or service preferences and improve customer service. A web beacon is usually a transparent image embedded in a website or email. Pixel tags in email let us know whether a message has been opened. If you do not want your activity tracked in this way, you can unsubscribe from our mailing list at any time.

10 How we protect your information

Technical and organisational measures

We make every reasonable effort to protect your personal information, and it is safeguarded by a dedicated data security team. To prevent unauthorised access, copying, modification, transmission, loss, destruction, processing or use of personal information, we have taken and will continue to take the following measures:

• Our network services use encryption technologies such as transport security protocols, and browsing is served over HTTPS to protect user data in transit.
• Personal information is stored in encrypted form and separated using isolation technology.
• When personal information is in use—for example when it is displayed or used in association calculations—we apply a range of desensitisation techniques to increase its security.
• We operate a strict data use and access regime, with strict access control and multi-factor identity authentication, to protect personal information and prevent unlawful use. Only authorised personnel may access personal information, and they are bound by corresponding confidentiality obligations.
• We carry out dedicated data and technical security audits, with log auditing and behaviour auditing in place.

We also support these measures organisationally by establishing data classification and grading systems, data security management standards and secure development standards; by maintaining an information protection function and a data security incident response team; and by running security and privacy training to reinforce staff awareness of the importance of protecting personal information.

Limits and incident handling

Despite the reasonable and effective measures above and compliance with the standards required by law, we cannot guarantee the security of your personal information when it is communicated over an insecure channel. You should therefore take active steps to protect it—for example by setting a complex password, changing your account password regularly, and not disclosing your account password or other personal information to others.

There is always a risk of information leakage in a network environment. If an unexpected event, force majeure or similar circumstance causes your information to be exposed, we will do our best to contain the situation and will inform you promptly of the cause, the security measures we have taken, the measures you can take yourself, and other relevant details.

Following a personal information security incident we will, as required by law, inform you in good time of the basic situation and possible impact, the measures we have taken or will take, the steps you can take to prevent and reduce the risk, and the remedies available to you. We will notify you by email, letter, telephone, push notification or similar means; where it is difficult to notify each individual separately, we will publish an announcement in a reasonable and effective way. We will also report the incident to the competent authorities as required by law.

11 Storing your information

We process and store users’ personal information in the United States and other countries in accordance with applicable laws and regulations. If we transfer your personal information outside those locations, you will be informed and your permission will be sought.

While you use the products or services we keep your personal information on your behalf. If you close your account or delete your personal information yourself, we will continue to retain that information for six months afterwards, in line with the requirements of applicable network security legislation.

12 Legal basis for processing

Having set out the purposes for which we process personal data, our legal bases for that processing include: performing our contract with you (for example providing the services you request, and identifying and authenticating you so that you can use the website); complying with mandatory disclosure requirements under applicable law (for example applicable accounting rules); protecting our legitimate interests (for example managing our relationship with you, keeping our services secure, and communicating with you about our products and services); and, where we share information with third parties for advertising purposes, the consent of our customers (for example cookies).

In some cases you may need to provide us with personal data for the processing described above, so that we can provide all of our services and you can use all of their functions conveniently.

13 Sharing, transfer and disclosure

Sharing

We do not share your personal information with any other company, organisation or individual, except in the following situations:

• Where we have obtained clear authorisation or consent from you or your guardian.
• Where we disclose information to judicial or administrative authorities under statutory procedures.
• Where we bring litigation or arbitration in order to protect users’ lawful rights and interests.
• Where an agreement between you and us—such as a service agreement or usage rules—provides for it.
• Where it is necessary, within the scope permitted by law, to protect the software and its related parties, its users and the public interest from harm.
• Where it is provided for by an agreement between you and a third party.

We may also share your order information, account information and device information with partners and other third parties to make sure the services provided to you can be completed smoothly. We share personal information only for lawful, legitimate, necessary, specific and explicit purposes, and only the personal information needed to provide the service. Our partners have no right to use shared personal information for any other purpose. Our partners currently include suppliers of technical services—for example providers of supplies or infrastructure technology, payment services and data processing. The purpose of this sharing is to deliver the core purchasing functions of our products and/or services; for example, we need to share your order number and order amount with a third-party payment institution to confirm your payment instruction and complete the payment.

You can also use our products and/or services to share your own video, location information or identity information with specific people. We are not liable for consequences such as leakage of your information that result from your own sharing.

To provide fuller product functionality and a better experience, we integrate third-party data statistics and analysis services from Flurry. Its privacy policy is published at verizonmedia.com/policies.

Transfer

We will not transfer your personal information to any company, organisation or individual, except in the following circumstances:

• Transfer with express consent: with your express consent we may transfer your personal information to another party.
• Merger, acquisition or bankruptcy liquidation: where personal information is transferred as part of such a process, we will require the new company or organisation holding it to remain bound by this privacy policy; otherwise we will require that organisation to seek your authorisation again.

Public disclosure

We will disclose your personal information publicly only where we have your clear consent, or where disclosure is based on law—we may disclose personal information publicly when required by law, legal process, or a judicial or government authority.

14 Your rights

Under applicable law you have the right to object to, or request a restriction of, the processing of your personal data, and to request access to, correction, deletion and portability of your own data.

Where our use of your information is based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of consent-based processing that took place before the withdrawal.

You can submit a request to us through the “help and feedback” function. If you notice that your information has changed or is inaccurate, please tell us so that our records can be updated or corrected. If you believe that our handling of your personal data breaches applicable law, you can complain to the relevant regulator.

How long your personal data is retained depends on what is needed to provide you with services or products, and on the requirements of applicable law—for example tax and accounting rules.

In principle we do not charge for a reasonable request, but we may charge a reasonable cost for repeated requests that go beyond a reasonable limit. We may decline requests that are unjustifiably repetitive, require disproportionate technical effort (for example developing a new system or radically changing existing practice), create a risk to the lawful rights and interests of others, or are highly impractical (for example requiring information held on backup tape).

As permitted by law, we may be unable to respond to your request where it:

• Relates to national security or national defence.
• Relates to public safety, public health or a major public interest.
• Relates to a criminal investigation, prosecution, trial or the execution of a judgment.
• Is supported by ample evidence of subjective malice or abuse of rights on your part.
• Would harm the lawful rights and interests of you or other individuals if acted upon.
• Involves trade secrets.

15 Personal information of minors

We attach great importance to protecting the personal information of minors. If you are a minor under the age of 18, you should obtain the prior written consent of your parent or legal guardian before using our products and/or services. We protect minors’ personal information in accordance with applicable laws and regulations.

Where we collect the personal information of a minor with the consent of a parent or legal guardian, we will only use or publicly disclose that information where it is permitted by law, where the parent or legal guardian has given explicit consent, or where it is necessary to protect the minor.

If we discover that we have collected personal information about a minor without the prior consent of a verifiable parent or legal guardian, we will try to delete the relevant data as soon as possible.

16 Software usage tracking

You agree that the software may monitor your use of it in order to improve product usability. In doing so the software may record usage information about selected product features, a unique machine ID generated automatically when the software is installed, and other related software products installed on the same machine. Such usage information is not collected together with any corresponding personally identifying information, and its anonymity is preserved.

17 Software updates and marketing

The software may cause your device to connect to the internet automatically, without additional or prior notice, and communicate with us in order to check for available bug fixes, patches, additional features, plug-ins and new versions (together, “software updates”). You agree that we may send you information about software updates and about special offers available from us, our affiliates and third-party partners.

18 Copyright and ownership

The software contained in this package or device is protected by copyright law, the provisions of international treaties and all other applicable national laws. The software must be treated like any other copyrighted material, such as books and music recordings. This licence does not allow the software to be rented, and the written materials accompanying the software, if any, may not be copied.

Ownership and all intellectual property rights in the software and its accompanying documentation, and in any copies of those documents, remain the sole and exclusive property of the software provider and/or its third-party licensors. You agree to comply with copyright law and all other applicable laws. You acknowledge that the software contains valuable confidential information and trade secrets belonging to the software provider and/or its third-party licensors.

19 Disclaimer

The software and services are provided without warranty of any kind. No warranties are given, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and warranties of non-infringement of intellectual property rights, and all warranties not stated here are expressly disclaimed. You assume the entire risk as to the quality and performance of the software and services. If the software proves defective, you—not the software provider or an authorised dealer—assume the cost of all necessary servicing, repair or correction. Some countries, regions or jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

20 Limited liability

Your sole remedy and the entire liability of the software provider and its licensors are set out above. In no event will the software provider or its licensors be liable to you or to anyone else for any damages—including incidental or consequential damages, expenses, lost profits, lost savings or other damages—arising from the use of, or the inability to use, the software and services, even if the provider or its licensors have been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

21 Export declaration

You may not export or re-export any product containing this software without the appropriate foreign government licence.

22 High-risk activity statement

This software is not fault tolerant and is not designed or intended for use in hazardous environments requiring fail-safe performance, or in any other situation where software failure could lead directly to death, personal injury, or severe physical or property damage (together, “high-risk activities”). Any express or implied warranty of fitness for high-risk activities is expressly disclaimed.

23 Compensation statement

You agree to hold harmless, indemnify and defend the software provider, its officers, directors and employees against any losses, damages, fines and expenses (including legal fees and costs) arising out of or relating to any claim that you have (i) used, viewed, reproduced, downloaded, encoded, compressed, copied or transmitted any material in connection with the software—other than material provided by the provider—in breach of another party’s rights or of any law, or (ii) breached any term of this licence agreement.

24 Revision of this policy

We may change this policy from time to time. We will not reduce the rights you are entitled to under this policy without your explicit consent. We will notify you of any changes, including major changes, by push notification, in-app message, email or similar means.

Major changes include, but are not limited to:

1. A significant change to our service model—for example to the purpose of processing personal information, the types of personal information processed, or the way personal information is used.
2. A significant change in our ownership or organisational structure—for example a business restructuring, bankruptcy or acquisition.
3. A change in the main parties with whom personal information is shared, transferred or publicly disclosed.
4. A significant change in your rights to participate in the processing of your personal information.
5. A change to the department responsible for personal information security, its contact details or the complaint channels.
6. A personal information security impact assessment that indicates high risk.

25 Termination

This agreement remains in full force and effect while you use the service. You may stop using the service at any time. We may refuse or suspend your access to, and/or use of, the services and/or your account at any time and for any reason without warning, which may result in the forfeiture and destruction of all information associated with your membership. If you breach any term or condition of this agreement, we may terminate or suspend any and all services and access to the website without prior notice or liability. Once your account is terminated, your right to use the services, access the website and access any content ceases immediately. All provisions of this agreement other than “Licence authorisation” that by their nature should survive termination will do so, including but not limited to the statements on limited liability, disclaimers and indemnity.

26 How to contact us

If you have any question, comment or suggestion about this policy or about your personal information, contact us through the built-in “opinions and feedback” function in the app. We normally reply within thirty days.

For questions about this Ireland-focused page, or about a product enquiry made here, you can also use the published contact details of the Irish distributor:

This page reproduces the published English privacy policy for the camera app and cloud services, with light copy-editing for readability. Where there is any difference in meaning, the manufacturer’s own published version at download.blurams.com prevails. This website is an independent concept demonstration: it does not process payments, and the enquiry form does not transmit or store the details entered into it.